Refund policy

At Safe Beauty, we want you to have a positive experience with every purchase. Because our products are skincare and personal care products, we follow specific procedures for returns, exchanges, and refunds to maintain product hygiene and customer safety.

Eligibility for Returns

·         You received the wrong product.

·         The product arrived damaged or defective.

·         A product is missing from your order.

·         The product received materially differs from the product ordered.

·         Another fulfillment error occurred on the part of Safe Beauty.

Customers should contact us within [3/7] days of receiving the order to report an issue.

Products That Cannot Generally Be Returned

·         Opened or used skincare products.

·         Products applied to the skin.

·         Products damaged after delivery due to customer handling.

·         Products returned after the applicable return period.

·         Products purchased through an unauthorized seller.

If you believe a product has a manufacturing defect, please contact us even if the product has been opened so that we can investigate the matter.

Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible. We may request the order number, photographs or video of the parcel, shipping label, product and packaging, and a description of the issue.

If the issue is verified as being caused by Safe Beauty or occurred during delivery, we may offer an appropriate remedy, including replacement, exchange, or refund, as applicable.

Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method agreed with the customer. Refund processing time may depend on the relevant bank, payment provider, or financial institution.

Delivery charges may be non-refundable where the delivery service has already been successfully provided, except where the refund results from an error attributable to Safe Beauty or where otherwise required by applicable law.

Order Cancellation

Customers may request cancellation before an order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the order will be handled according to our returns/refund procedure.

Product Reactions

If you experience an unexpected skin reaction after using a Safe Beauty product, discontinue use and contact us. We may request the product's batch/lot number, purchase details, date of use, description of the reaction, and photographs to investigate the concern. For severe or persistent symptoms, seek advice from an appropriately qualified healthcare professional.